Guest Relations Specialist, Athens Center, Greece
About the Role
Bill and John is looking for a Guest Relations Specialist to join its growing team in Athens.
The successful candidate will be responsible for welcoming guests, managing check-ins and check-outs, handling guest communication, and coordinating concierge services across multiple properties.
This role is ideal for a hospitality professional who is communicative, proactive, and passionate about creating seamless and memorable guest experiences.
Responsibilities
- Welcome guests and manage check-in and check-out procedures
- Communicate with guests before, during, and after their stay
- Respond promptly to guest inquiries, requests, and concerns
- Provide personalized recommendations and concierge services
- Coordinate transfers, experiences, reservations, and other guest services
- Collaborate with housekeeping, maintenance, and operations teams
- Handle external tasks related to guest and property needs
- Ensure a high level of guest satisfaction throughout the entire stay
- Maintain accurate records of guest requests and relevant information
Requirements
- Previous experience in Guest Relations, Front Office, Concierge Services, or Hospitality Operations
- Excellent command of English, both written and spoken
- Strong communication and interpersonal skills
- Valid driver’s license
- Ability to manage multiple tasks and guest requests efficiently
- Professional appearance and guest-oriented approach
- Problem-solving mindset and attention to detail
- Flexibility regarding working hours and schedules
- Team spirit, reliability, and professionalism
What We Offer
- A modern and dynamic working environment
- The opportunity to join a fast-growing hospitality company
- Professional development opportunities
- Competitive compensation package